Privacy Policy

PRIVACY POLICY

The privacy policy discloses the practices performed by Teknicians INC Group that helps to protect the privacy of the users and the services.

Herein, the word “service” defines to the user support services offered and owned by Teknicians INC Group.

How Teknicians INC Collects Information

We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to online access and control a user’s computer with their permission. We require certain information and permissions from you to provide the services.

Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the services.

Types of information Teknicians INC Collects

Teknicians INC completely owned the information collected through various modes of communication like the website, email and phone calls. We do not share any of your information to others. Teknicians INC collects following informations :

Personal Information:

We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). MSTeksupport uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you E-mails we will require your express consent by requesting that you opt-in. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances: Follow the directions on an e-mail or direct mail marketing communication you receive from us. Call (1-888) 351 0767 (24x7) with your request and current contact information. Send an e-mail with your request and current contact information to: managers@teknicians.com

Subscriber (user) Computer Information:

We may also ask for information related to your (user) computer to provide the service. Examples of information we may ask include:

  • information about the date of purchase of your computer,
  • type of computer
  • identification number of your computer
  • make and model of your computer and/or any computer hardware,
  • software installed or peripherals attached to it,
  • condition of the computer,
  • system and registry data about software installations and hardware configurations, and
    error tracking files.

This information is beneficial in providing personalized technical support to you and to help us update our support tools and enhance our supported products lists.

Online Access:

While requesting support you may need to grant Teknicians INC access to your computer. Teknicians INC uses software tools which enable you to grant control of your computer remotely over the Internet. This allows the Teknicians INC technician to diagnose or correct problems without ever coming to the location of your computer.

Teknicians INC does not use the online access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.

Teknicians INC technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Teknicians INC maintains specific internal policy and technical controls to limit how and whether our online access tools may be used to assist you.

Diagnostic Tool:

Teknicians INC uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. Teknicians INC analyzes this information to help diagnose and solve end-user problems. The Teknicians INC diagnostic application is NOT designed to collect sensitive information like browser history, e-mails, passwords, profiles, etc.

Use of the online access and diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

Use of the Online Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

Live Help Session Records:

Teknicians INC reserves the right to monitor and record on-line and off-line sessions between users and Teknicians INC technicians for quality control and service-related purposes. Some uses of this type of information include improving the service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

Usage of the Cookies and the Image Technology:  When you first visit our site, the cookies will get saved on your computer which get read when you visit the site again. The purpose of cookies is to help us in collecting the site visit data and to deliver you the most specialized content. A cookie file will include information like user ID that helps to track the pages visited and user traffic patterns. We also use the images to collect the site visitation data and track the navigation of the users.

Links to other Sites: You will find that the website contains links that will directly take you to another website. If you make use of these links, you will be leaving our website. Please remember that we do not have control of the content and are not responsible for the privacy practices of other website.

Log Files:

We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

Supplementatio Of Information:

In order to protect Teknicians INC from fraud and otherwise ensure the integrity of our services and manage risk, we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

Sharing and Information Disclosure:

We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the services.

We may also share, disclose, or transfer your personal information as follows:

  • To Teknicians INC affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
  • To third party service providers and suppliers acting on our behalf to provide products or services to you; and
  • To other third parties for purposes you have allowed.

Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Teknicians INC or others.

We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.

If we merge, are acquired by another company, sell substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

International User:

Because Teknicians INC operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by Teknicians INC and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the Teknicians INC website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

Security:

We use a variety of security technologies as well as administrative, managerial, and physical safeguards to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

Survey:

From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of services.

Contests:

Teknicians INC may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.

Protecting the Children’s Privacy:

Our services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.

Updating Personal Information:

If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the service, the user may update or remove personal information provided to us through our website.

Notification of Changes:

We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

Question:

If you have any questions about our privacy policy you may email questions or inquiries to support@teknicians.com